LG ThinQ

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Smart Home, Simplified with LG ThinQ

Take control of your connected home like never before with the LG ThinQ app — your all-in-one smart home solution. Seamlessly connect your IoT appliances and enjoy intuitive control, intelligent automation, and personalized care, all from one convenient platform.

■ Smart Control at Your Fingertips

Discover a smarter way to manage your home through the Home tab, where you can:

• Remotely operate your IoT-enabled home appliances anytime, anywhere using your smartphone.
• Receive tailored recommendations based on your appliance usage history for smarter, more efficient living.

■ Appliances That Grow With You – ThinQ UP

Your home appliances just got smarter and more adaptable:

• Personalize your experience by setting unique start and end melodies for different appliances.
• Keep your appliances up-to-date with downloadable cycles for your washing machine, dryer, styler, and dishwasher — enhancing performance and versatility over time.

■ Explore New Possibilities

Unlock innovative ways to make the most of your appliances:

• Dive into expert laundry care techniques via the Discover tab, giving you tips and tricks to keep your clothes looking their best.

■ Create Custom Smart Routines

Automate your daily life to suit your lifestyle:

• Set routines like turning on lights and air purifiers when it’s time to wake up.
• While away on vacation, activate energy-saving modes that automatically power down devices to reduce consumption.

■ Track and Optimize Energy Use

Stay informed about your household’s energy habits:

• Use Energy Monitoring to compare your power usage with local averages.
• Set energy-saving goals and receive real-time notifications to help you stay on track and reduce bills efficiently.

■ Diagnose and Service Made Easy

Handle maintenance and support directly from the app:

• Use the Smart Diagnosis feature to quickly assess your appliance’s condition.
• Schedule a visit from an expert technician for professional service and detailed diagnostics.

■ Get 24/7 Support from Our AI Chatbot

Have questions about your LG ThinQ appliances? Our intelligent chatbot is always online, offering real-time responses customized to your specific product status and usage.

■ Access Manuals and Usage Tips in One Place

Never lose track of how to use your appliances again:

• Browse comprehensive guides, including functional descriptions and troubleshooting solutions, all accessible within the app.

Note: Available services and features may vary depending on your appliance model and country or region.

Privacy & Connectivity

The accessibility API is used solely to relay signals from your TV remote control to your smartphone when utilizing the “View Phone Screen on TV's Larger Screen” function in the LG ThinQ app.

We are committed to protecting your privacy — only the minimum necessary data is collected to ensure smooth operation of your smartphone and connected devices.

* Required Access Permissions

To deliver a full range of features, the LG ThinQ app requires certain optional access permissions. Even if you decline these, you can still use all core functionalities of the app.

[Optional Access Permissions]

• Calls

  • For direct contact with the LG Service Center.

• Location

  • To locate and connect to nearby Wi-Fi during product registration.
  • To set and store your home location under "Manage Home."
  • To enable location-based functions such as weather updates.
  • To support geolocation in the "Smart Routines" feature.

• Nearby Devices

  • To detect and pair with Bluetooth devices when adding new products to the app.

• Camera

  • To upload a profile picture.
  • To scan QR codes for home or account sharing.
  • To add products via QR recognition.
  • To attach photos in “1:1 Inquiry.”
  • To capture and save purchase receipts during product registration.
  • To utilize the AI Oven Cooking Record feature.

• Files and Media

  • To select and apply profile images from Photos.
  • To attach images in “1:1 Inquiry.”
  • To store purchase receipts during product information setup.

• Microphone

  • To analyze appliance conditions using the Smart Diagnosis tool.

• Notifications

  • Critical for receiving real-time updates on appliance status, system alerts, promotions, and service news.

What's New in Version 5.0.30250

Last Updated: September 4, 2024

• Initiate a live chat with LG via the “Chat with LG” feature for faster customer support.
• Benefit from the new Easy Retry function, allowing you to resume product registration from where you left off without starting over.

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