FLS MOBILE FLOW EDITION

Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our vision is to deliver a mobile field service solution that harnesses the power of digitization to support your on-site employees efficiently and seamlessly, without adding extra workload.

The FLS MOBILE App (FLOW EDITION) enhances efficiency throughout the entire service process by enabling transparent, paperless call management. This allows your field service team to focus on what truly matters – ensuring customer satisfaction.

From sending text message notifications about the engineer's arrival or delivery at the customer's location to providing live on-route tracking, we minimize customer wait times.

By integrating with dynamic route scheduling (FLS Real-Time-Scheduling), our solution offers maximum flexibility, allowing for the smooth incorporation of same-day and ad-hoc requests into the route schedule.

The Next Level: Transferring Fully Digital Workflow Processes to an App – FLS MOBILE FLOW EDITION

Are you currently using BPMN standards for your processes or planning to do so in the future? Now, you can effortlessly transfer these processes to your field service app. Our app provides an intuitive and user-friendly interface that integrates your field service operations, delivering exactly the queries and process steps needed for your specific service cases.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes in the BPMN standard. Our tool set enables quick and compact digitization of processes.

• User and Role Reference: Offers clear, simple, and self-explanatory guidance, supporting the skill set of your engineers/driver while minimizing errors during execution.

• Data Transmission: Transmit all necessary data for deployment (customer master data, object data, material data) to the engineer’s device, supporting offline, online, and hybrid scenarios.

• GIS Mapping: Integrates with mapping services like Google Maps or individual GEO systems.

• Partner Integration: Easily integrate partners and service providers through link sharing.

• Staff Radar: Displays nearby engineers, allowing them to view the locations of colleagues for assistance with calls.

• Push Notifications: Sends push notifications to engineers, especially in emergencies.

• Automated Customer Notification: Informs customers of the estimated time of arrival (ETA) via text message or email, with options for live on-route tracking.

• On-Premise Data Recording: Records call and feedback data on-site, whether online or offline.

• Independent Appointment Scheduling: Allows field engineers to make binding appointments, integrated with FLS Real-Time-Scheduling.

• Checklists and Reports: Records checklists, reports, and updates to master data.

• Information Provision: Provides all necessary information regarding the scope and content of work, deadlines, and customer and machine/system data.

• Real-Time File Exchange: Enables the exchange of photos and documents in real-time, with files in common formats (photos, Word, Excel, PDF) directly transferable to your ERP/CRM system.

• Customizable Reports: Offers individually designable customer and call reports.

• Audit-Proof Signatures: Records signatures post-deployment for both customer and engineer, ensuring audit compliance.

• Mobile Time Recording: Manages activity and absence recording on the go.

• Mobile Materials Management: Includes van stocktaking, allowing for direct booking and reordering of used materials, transparent recording of material exchanges between colleagues, and management of material groups, locations, storage facilities, inventory, serialized materials, material movement, and purchase or restock requests.

For any questions or additional information, please call us at +49 431 239 710 or email us at: [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to experience these enhancements!